Healthcare Insurance Coordinator (South Africa | Remote)

Remote, South Africa

Healthcare Insurance Coordinator (Full-Time)

Schedule: 45 hours/week | 9:00 AM - 5:00 PM PST Location: Fully Remote

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About the Role

We are seeking an experienced and detail-oriented Healthcare Insurance Coordinator to support our insurance verification and authorization processes. This role is ideal for someone with a strong background in U.S. healthcare insurance, who thrives in a structured, fast-paced, and compliance-driven environment.

What You'll Be Responsible For

1. Verification of Benefits (VOB)

Contact insurance providers to verify patient eligibility and coverage

Accurately document payer responses in internal systems

Flag missing or unclear information for internal review

Follow payer-specific guidelines (e.g., Medicaid vs. commercial insurance)

2. Initial Authorization Support

Review patient intake documents and treatment recommendations

Complete payer-specific authorization request forms

Assemble and submit packets with supporting documents (e.g., treatment plans, credentials)

Use payer portals, fax, or email to submit authorizations

Track confirmation statuses and log any necessary follow-ups

3. Treatment Re-Authorization

Review clinical...