Help Desk Agent

Remote, Worldwide

We are seeking a dedicated Help Desk Technician to join our Wirex team and provide technical assistance to users, ensuring smooth operation of systems and minimizing downtime.

Who we are:

At Wirex , we believe everyone should have access to the benefits of digital currency. We were the first to launch a crypto-enabled debit card, and we’re still ahead of the game—offering intuitive, secure ways to buy, exchange, and spend crypto. We must be doing something right, because more than 6 million people across 130 countries are helping to change the world by using Wirex . Help us shape the future of digital finance!

Type of Cooperation: B2B Contract.

Location: Full remote (EU preferred, no sanctioned countries).

As a team member, you’ll be involved in:

Provide L1-L2 support to internal users: handle helpdesk tickets, troubleshoot IT issues, guide users through solutions, and escalate when necessary;

Daily operations: assist new employees with setting up workstations and configuring access to systems

and tools;

Participate in automation and technology adoption: assist in automating recurring workflows and support the team in implementing new tools and technologies (including...