IT Helpdesk Agent
Remote Recruitment
R23,000–25,000 a month
Remote, South Africa
Salary: R23 000 – R25 000 per month
Remote Recruitment is hiring a IT Helpdesk Agent for a UK-based employer, fully remote from South Africa, owning first-line IT support for a UK team.
Role overview
You will be the friendly first point of contact when staff at a UK business have a tech problem. You will diagnose, fix or escalate issues quickly and keep every ticket moving until it is resolved.
Key responsibilities
Log, triage and resolve first-line support tickets
Reset passwords and manage user accounts
Set up and troubleshoot laptops, email and software
Escalate complex issues with clear notes
Keep knowledge-base articles accurate and current
What you'll need
Experience in an IT helpdesk or technical support role
Experience with a ticketing tool such as Zendesk or Freshdesk
Working knowledge of Microsoft 365 and Windows
Clear written English for explaining fixes simply
A reliable laptop and stable fibre connection
Nice to have
CompTIA A+ or similar certificate
Experience with Google Workspace admin
Familiarity with remote support tools such as TeamViewer
What's on offer
This is a full-time, 100% remote role working UK hours, 09:00–17:00 UK time (11:00–19:00...
Sourced from Himalayas
This page is a short summary. The full posting and the application are at the source.