IT Support Technician – South Africa

Remote, South Africa

Ready to Build Solutions That Matter? Join My IT Crew as an IT Support Technician

At My IT Crew , we believe great IT support is about more than resolving technical issues—it's about creating exceptional experiences for every client we serve.

Since 2016, we've grown by focusing on technical excellence, accountability, and building lasting relationships with both our clients and our team members. If you enjoy solving challenging problems, working in a collaborative environment, and continuously expanding your technical skills, we'd love to meet you.

Position: IT Support Technician

Location: Remote

Department: Service Delivery

Schedule: 9:00 AM – 6:00 PM EST (New York Time)

What You'll Be Doing

As a Support Engineer, you'll work directly with our clients to diagnose, troubleshoot, and resolve a wide variety of technical issues while delivering an outstanding support experience.

In this role, you will:

Troubleshoot Windows workstations, Microsoft 365, servers, networking equipment, VoIP systems, and other business technologies.

Manage support requests from beginning to resolution while keeping clients informed throughout the process.

Prioritize tickets effectively, handle...