Junior Technical Success Analyst
Voyc
Remote, South Africa
About Voyc
Most financial services firms review 1-2% of their customer calls. The other 98% is where the fraud slips through, the vulnerable customer gets missed and the winnable deal quietly goes cold.
Voyc is the customer conversation operating system for regulated financial services. We hear every conversation so firms catch the risk before it costs them, and we find what their best agents do differently so the rest of the team can do it too. We work with international lenders, insurers and other financial services firms and because we've learnt from patterns across 100M+ conversations, none of them has to learn the hard way alone.
The name stands for Voice of your Customer. Behind every conversation we hear is a real person trying to get a service and they're who we're really working for.
About the role
As a Junior Technical Success Analyst, you'll help make sure Voyc works in the real world for our customers: compliance, QA and operations teams at regulated financial services firms. You'll pick up customer queries, help test new releases and help prepare the data behind customer reviews. You'll be trusted to get your own work done reliably and to a high standard, with...
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