L3 Support Engineer
Babble
Remote, South Africa
Join Our Dynamic Team as a L3 Support Engineer! 🌟
Are you passionate about telecoms? Do you thrive in a fast-paced, innovative environment? At Babble , we’re on a mission to be our customer’s most trusted advisor for cloud-based technologies. We’re looking for passionate and talented individuals to join our dynamic team. If so, we have the perfect opportunity for you!
Purpose of the Role
The L3 Support Engineer is the senior technical authority within the Babble Professional Services team and a hands-on technical delivery resource. The core focus of the role is the technical implementation, configuration and deployment of customer solutions across Modern Workplace, Cyber Security, Network and Backup/DR domains. Operating as a Level 3 Engineer, the role leads and performs hands-on deployment on complex, high-risk and multi-domain projects and sets the technical standard for how solutions are built and configured across the team.
The role also owns the design phase of customer engagements, producing High-Level Designs, Low-Level Designs and Statements of Work that translate requirements into buildable, production-ready solutions. Design and deployment are treated as a single...
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