Lead Customer Service Representative - Remote

Remote, Worldwide

Job Description:

Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform – including benefits navigation, care management, home care resources, health information management, and more – Sharecare helps people easily and efficiently manage their healthcare and improve their well-being. Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale. To learn more, visit .

Essential Job Functions:

Under the supervision of the Customer Service Manager, the Customer Service - Escalations team member’s primary responsibilities include:

Handling escalated member concerns while also providing Help Desk support for the Customer Service Team.

Researching, responding, and providing a resolution, within the appropriate timeframe, to member inquiries submitted via phone, chat, email, or fax.

Provide support...