Legal Document Production Team Leader
SmartPA
Remote, South Africa
key responsibilities and skills
The Legal Document Production Team Leader is responsible for leading a high-performing document production team while maintaining exceptional standards of accuracy, quality, and turnaround. The role combines people leadership, operational oversight, and a strong focus on continuous improvement to ensure a consistently high level of client service.
Team Leadership
Lead, coach and support a team of legal document production specialists, setting clear expectations and performance standards
Conduct regular 121's, team meetings, and performance discussions to support engagement, accountability, and development
Provide hands-on support with complex or high-risk document production tasks as required
Operations & Service Delivery
Oversee the day-to-day team operations, ensuring workloads are effectively planned, delegated, and delivered to agreed service levels
Maintain the highest standards of accuracy, output, and turnaround across all document production work
Act as the first point of escalation for workflow challenges, quality concerns, or client expectations
Provide hands-on support with complex document production where required
Ensure the...
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