Level 2 IT Support Technician

Remote, South Africa

OVERVIEW

We are recruiting on behalf of our client for a Level 2 IT Support Technician. Our client is a US-based organization seeking an experienced technician to handle escalated support tickets and provide reliable, professional IT assistance to their team. This is a fully remote, full-time position requiring availability during US Eastern Standard Time (EST) business hours , and is well suited to a self-directed professional who can manage complex technical issues independently and communicate confidently with end users.

KEY RESPONSIBILITIES

Resolve escalated Level 2 hardware, software, network, and system issues, with occasional involvement in Level 3 support tasks

Administer and support Microsoft 365 services including Outlook, Teams, SharePoint, and Exchange Online

Manage user accounts, permissions, and Group Policy through Active Directory and Azure/Entra ID

Troubleshoot network-related issues involving TCP/IP, DNS, DHCP, VPNs, and firewalls

Manage and support endpoints using Microsoft Intune, including device enrollment and endpoint security

Log, track, and resolve support tickets accurately using ITSM platforms such as ConnectWise, Autotask, or ServiceNow

Deliver...