Level 3 MSP Engineer

Remote, Worldwide

We're on the hunt for a Level 3 Support Engineer!

Our client is a leading Managed Services Provider that has been in the industry for nearly fifteen years. They like to think of themselves as a community-centered organization: they have clients in different sectors within their region, and their mission is to help them succeed. Their values? To do it with empathy - they want to deliver friendly, caring, and responsive service 100% of the time.

This role combines hands-on technical expertise with client-facing project leadership, focusing on Microsoft 365 ecosystem optimization and security enhancement.

What will your responsibilities be?

Deliver expert-level support for Microsoft 365, Azure, endpoint security, and modern workplace solutions

Lead technical projects including SharePoint migrations, Intune deployments, and security implementations

Resolve escalated technical issues with systematic troubleshooting approaches

Create comprehensive documentation and communicate effectively with clients at all technical levels

Participate in project planning, scope management, and timeline development

What skills will you need?

MSP Background

Experience supporting multiple...