Lock Desk Team Leader

Remote, Worldwide

The Lock Desk Team Leader plays a critical role in overseeing daily lock desk operations, ensuring pricing accuracy, compliance with investor guidelines, and timely execution of rate lock requests. This position manages a team of Lock Desk Associates, provides training and support, resolves escalated issues, and collaborates with internal departments including Secondary Marketing, Underwriting, and Sales. The ideal candidate is highly organized, technically proficient, and experienced in mortgage pricing and lock procedures, with proven leadership abilities.

Key Responsibilities

Supervise the daily operations of the lock desk team, ensuring timely and accurate execution of rate lock requests.

Review and resolve escalated pricing or lock issues, including lock extensions, relocks, and pricing exceptions.

Ensure compliance with investor guidelines, company policies, and federal regulations related to rate locking.

Train, mentor, and support Lock Desk Associates to ensure team accuracy, consistency, and development.

Monitor team productivity and service level agreements (SLAs); generate and analyze performance reports.

Collaborate with Secondary Marketing, Sales, Processing,...