Manager, Customer Success (Digital First/Mid-Market)

Remote, Worldwide

We are seeking a Manager of Digital Customer Success and Enablement to lead and scale our customer education and digital customer success programs. This role will be responsible for building scalable strategies that drive product adoption, customer engagement, and long-term value realization across our customer base. The Manager will oversee our customer education initiatives, digital engagement strategy, and product-focused Customer Success SMEs, ensuring customers have the resources, knowledge, and guidance needed to successfully adopt and expand use of our product suite. This role partners closely with Customer Success, Marketing, Product, and Sales to design digital programs and enablement experiences that support customers at scale, particularly across SMB and mid-market segments, while complementing high-touch customer success engagement. Requirements

Customer Education & Enablement

◦ Lead the strategy and execution of our customer education and training programs. ◦ Manage the customer enablement specialist responsible for developing and delivering training content and learning experiences.

◦ Develop scalable education programs including:

On-demand learning

Live and...