Medical Practice Virtual Assistant - Dermatology

Remote, South Africa

We are currently recruiting a polished, high-trust Medical Practice Virtual Assistant on behalf of a boutique, cash-only dermatology practice in Manhattan specializing exclusively in complex nail disorders and aesthetics.

Our client operates an ultra-exclusive clinic model, seeing patients just two days per month. Due to this specialized focus and limited calendar availability, patient demand is exceptionally high. They are seeking a proactive remote partner to manage high-volume inbound inquiries, maintain strict scheduling workflows, handle billing, and oversee digital operations. By taking complete ownership of the administrative engine, you will ensure patients receive a five-star, white-glove experience while keeping daily operations seamless and fully HIPAA-compliant.

Responsibilities

Inbound Triage & Patient Onboarding: Manage approximately 30 calls and digital touchpoints daily via the Spruce communication app. Articulate the practice’s cash-only fee structure, explain visit formats, and set clear expectations with prospective patients.

EMR Scheduling & Upfront Payment Processing: Coordinate patient appointments inside the EDVAC EMR. Enforce the practice's advance...