MSP Mac Help Desk Guru (work from home)

Remote, Worldwide

Headquarters: ignitionit.com

URL: https://ignitionit.com

Fully Remote · Work from home · Full-time (Eastern or Pacific time zones) · Apple-first

TL;DR

ignitionit.com is a seasoned, Apple-first MSP — in business for almost 30 years — and we're hiring a Help Desk Technician to be the friendly, capable first voice our clients reach when something isn't working. This position is a remote, work-from-home, full-time role.

We've written this as a junior-to-mid-level job description because that's where most great people start on our team. But if you're more seasoned — comfortable in identity, MDM, or security work — don't scroll past. We'd be delighted to find someone who can step in higher up the ladder, and we'll happily talk about a more senior scope and comp if that's you.

What the actual job???

Unlike many IT shops, we believe that the technology is the tactic. The actual job is making people feel taken care of. One of our core values is “49% tech support, 51% human support.”

You'll succeed by configuring devices, resetting access, untangling email, and chasing down the gremlin that's been haunting someone's conference room. But you'll know you succeeded when a client...