MSP Technical Support Specialist
Hire Hangar
Remote, South Africa
Join Hire Hangar and work with fast-growing global companies while building a long-term career.
Job Title: MSP Technical Support Specialist
Location: Remote
Time Zone: US Time Zones (PST - EST)
Role Overview
We are looking for an enthusiastic and eager-to-learn Entry-Level IT Support Specialist to join our fast-paced Managed Services Provider (MSP) environment. In this role, you will serve as the first point of contact for inbound technical support requests, working alongside experienced engineers to deliver timely, accurate resolutions. If you are passionate about technology, eager to build your IT career, and ready to learn in a ticket-driven, SLA-focused setting, we want to hear from you.
What You'll Do
Receive, triage, and respond to inbound support tickets via phone, email, and ticketing platform within defined SLA windows.
Assist in diagnosing and troubleshooting basic hardware, software, networking, and connectivity issues for end users.
Support remote desktop sessions, basic account management tasks (Active Directory / Azure AD), and simple network troubleshooting under guidance.
Document all interactions, steps taken, and resolutions thoroughly in the...
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