Office Manager & Production Coordinator

Remote, South Africa

Office Manager & Production Coordinator

Position Type: Full-Time, Remote

Working Hours: U.S Business Hours

About the Role

We are looking for an organized and detail-oriented Office Manager & Production Coordinator to support Titan Roof's California operations.

This role combines permit coordination, customer communication, invoicing, production scheduling, job documentation, and day-to-day administrative support. You’ll work closely with project managers and field crews to keep projects organized, compliant, and moving forward from signed contract through project close-out.

What You’ll Own

Permit Pulling

Manage the full permit process for roofing projects across Titan Roof's California service area.

Track permit applications and follow up with local municipalities.

Ensure every job is fully compliant before work begins.

Customer Coordination

Serve as the primary point of contact for homeowners and commercial clients.

Answer inbound calls and respond to customer inquiries.

Keep customers informed throughout the production cycle.

Escalate issues requiring field decisions to the appropriate project manager.

Invoicing & Billing

Generate, send, and track invoices using...