Operations Engineer
Cotiviti
Remote, Worldwide
Overview
The Operations Engineer works primarily with enterprise customers of Edifecs/ Cotiviti Encounter Management (EM) products, proactively assisting them with post- sales installation, configuration, upgrade, troubleshooting and day to day operational management. Responsibilities include taking a proactive leadership role working with the Engineering team and Customers to triage and resolve highly complex, technical, and application-related issues which impact product performance in customer-specific environments, or issues that directly hamper a broader customer adoption of Edifecs/ Cotiviti EM product. In addition to working with customers, the Operations Engineer will routinely partner with our Development, Sustaining Engineering and Sales Engineering organizations to resolve support issues, document bugs, provide UAT on product builds, and ensure that new and newly upgraded server installations are successful.
Responsibilities
Provide support to enterprise clients related to the technical and functional aspects of the products.
Partner with Product Implementation and Development teams as necessary to deploy, configure, and troubleshoot issues.
Assist Product and...
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