Operations Manager
Outsource Ability
Remote, South Africa
Fully Remote — South Africa | Independent Contractor | Full-Time, UK business hours | UK serviced accommodation client
About the Role
Outsource Ability is recruiting on behalf of a UK serviced accommodation operator for an experienced Operations Manager to oversee guest experience, pricing and reputation across their property portfolio.
The core objective of the role is to keep the portfolio running to standard and well booked. You will oversee the standards of the guest communications team and handle escalated guest issues, manage pricing and availability across Airbnb and Booking.com, respond to companies enquiring about stays, and protect the business's reputation through active review management.
Key Responsibilities
Guest Communications & Team Oversight
Oversee the guest communications team and check that messages are answered promptly, accurately and in the agreed tone.
Review guest conversations regularly and give the team clear, constructive feedback.
Handle escalated guest issues and complaints personally, escalating to the client only where an issue falls outside your authority.
Cover guest messages when the team is short-staffed or volumes are high.
Maintain...
Sourced from Himalayas
This page is a short summary. The full posting and the application are at the source.