Partner Operations Specialist

Remote, South Africa

About this job As a Partner Operations Specialist, you will be accountable for managing a standardised and scalable query management and partner touch point operating model which will provide JUMO ’s partners with a professional and effective operational service across several geographical territories in Africa, with a specific focus on Banking partners. This position will report to the Customer and Partner Operations Manager.

You will

Manage partner logged issues and requests to ensure effective reporting, root cause issue resolution, and a trademark level of service.

Implement a system that tracks re-occurring banking partner issues/requests and ensures cases are built to effectively fix the root cause and reduce the overall number of future queries.

Manage the reporting on all partner queries and ensure that the reporting is meaningful and results in focussed areas of development within the partner operations function.

Collect, analyse and coordinate the partner operational requests across all shared services.

Highlight any breaches in SLAs and drive the complete resolution with the different shared service teams. Escalate where necessary, track and report on internal...