Partner Support Associate

Remote, Worldwide

The Partner Support Associate is responsible for handling incoming calls, chats, and emails in English from clients’ customers. This position provides customer service support and resolution of routine questions related to client’s services or in-store offerings, working collaboratively with other team members and departments to ensure customer satisfaction and loyalty.

Duties/Responsibilities:

Respond to incoming calls,chats,and emails from customers in a prompt and professional manner, ensuring the customer receives the highest level of service.

Provideaccurateand complete information to customers by using the applicable tools,resources,and outlined procedures.

Understand the company's products or services to effectively address client questions and concerns.

Identifycustomer needs through active listening, researching issues, resolving problems, and providing solutions.

Document tickets (calls,chats,and emails) in the call center database.

Follow specific scripts or call flows to ensure accuracy of information provided.

Meet outlined performance metrics which may include call quality metrics, customer satisfaction survey scores, and average speed of...