Patient Account Representative - Remote

Remote, Worldwide

Job Purpose The Patient Account Representative is responsible for collections, account follow up, billing allowance posting for the accounts assigned to them.

Duties and Responsibilities

Follow-up with payers to ensure timely resolution of all outstanding claims, via phone, emails, fax or websites

Review and updates all patient and financial information accurately as given

Verify that information is accurate as to individual or insurance company responsible for payment of bill

Monitor all billings for accuracy, updating any that contain known errors

Monitor Medicaid/healthy options coupons to assure services are billed within expected timeframes

Bill all hospital services to primary insurer or patient correctly and within expected timeframe

Follow up with insurance companies on all assigned accounts within expected timeframe

Explain hospital regulations with regard to methods for payment of accounts and maintains complete working knowledge of insurance regulations and hospital insurance contracts

Identify and report underpayments and denial trends

Analyze, identify and resolve issues causing payer payment delays; Initiate appeals when necessary

Manipulate excel...