Patient Coordinator

Remote, South Africa

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Job Title: Patient Coordinator

Location: Remote (LATAM)

Time Zone: Must overlap with US Eastern Time (EST) business hours

Role Overview

The Patient Intake & Care Coordinator is the welcoming first point of contact for prospective patients. This role is focused on delivering a supportive, patient-centered experience—primarily through SMS and phone conversations—while guiding individuals smoothly from initial inquiry to scheduled consultation.

This is a full-time, on-call position requiring consistent availability during assigned hours to respond promptly to new inquiries. Success in this role requires empathy, responsiveness, and the ability to make patients feel heard and cared for from the very first interaction.

Key Responsibilities

Respond promptly to inbound SMS and phone inquiries from prospective patients.

Lead warm, empathetic intake conversations to understand patient needs and goals.

Schedule consultations using Calendly and internal systems.

Accurately capture patient details and notes in CRM and EMR platforms.

Conduct timely follow-ups to nurture engagement and...