Platform Support Specialist

Remote, Worldwide

Health Hue Hub is the platform med spas and aesthetic clinics use to run their day: booking, patient records, payments, messaging and marketing. When something does not work the way a clinic expects, you are the person who answers.

Clinic staff are busy and usually mid-shift when they write in. The job is to understand the problem quickly, fix what you can on the first reply, and hand the rest to the right team with everything they need to solve it.

Responsibilities

Answer support tickets, chats and calls from clinic owners and front-desk staff

Troubleshoot booking, calendar, payment, messaging and account settings issues

Reproduce bugs and write clear reports for the product and engineering teams

Walk clinic staff through features over screen share

Write and update help articles for the questions that come up most

Track response and resolution times, and flag patterns before they become outages

Requirements

2+ years in customer or technical support, ideally for a SaaS product

Clear, friendly written English, including when the customer is frustrated

Comfortable learning a large platform and explaining it to non-technical people

Organized across many open tickets at...