Player Operations Specialist

Remote, South Africa

About the Role

Are you passionate about delivering exceptional customer experiences and seeing your actions bring about meaningful impact? We’re seeking a dynamic Player Operations Specialist to join our Customer Support and Payments team. As one of the first Player Operations Specialists, you’ll help architect unforgettable user journeys, craft innovative support strategies, and set the gold standard for customer care—even as our platform scales at breakneck speed.

What You’ll Be Doing

Strategic Input:

Contribute to the evolution of customer support operations.

Help shape the future strategy for our customer support and payments function as we scale globally.

Identify emerging trends and recommend innovative solutions.

Operations Management:

Oversee daily customer support activities to ensure timely and effective resolution of user inquiries and issues.

Implement and refine support processes and strategies to improve customer satisfaction and operational efficiency.

Implement customer facing FAQ’s to empower users to be self-serve.

Establish best practices for handling sensitive cases, including compliance-related issues.

Fraud Prevention & Risk Mitigation:

Monitor...