QA Supervisor

Remote, South Africa

Job Opening: QA Supervisor

Location: South Africa (Remote)

Employment Type: Full-Time

Working Hours: Monday to Friday (9 AM - 5 PM EST)

Requirements

We are seeking an experienced QA Supervisor based in South Africa to support a U.S.-based Applied Behavior Analysis (ABA) healthcare provider .

The role will oversee quality assurance processes and the QA team, ensuring accuracy, compliance, productivity, and adherence to client standards. Direct ABA experience is advantageous but not essential for candidates with strong healthcare or BPO quality assurance experience .

Key Responsibilities

Supervise and manage the QA team.

Conduct and oversee quality audits.

Monitor quality scores, productivity, KPIs, and turnaround times.

Review healthcare documentation for accuracy and compliance.

Identify recurring errors, trends, and process gaps.

Provide coaching, feedback, and corrective action plans.

Prepare QA reports and communicate findings to management.

Maintain QA scorecards, audit trackers, and quality standards.

Support training and continuous process improvement.

Ensure compliance with client requirements, confidentiality, and HIPAA standards.

Requirements

5+ years'...