Quality Assurance Specialist

Remote, South Africa

Job Title: Quality Assurance Specialist

Location: South Africa

Job Type: Full-Time, Remote

Working Hours: US Hours (9am-5pm EST)

Salary: South African Rand (ZAR)

Key Responsibilities

Conduct detailed quality assurance audits across clinical and operational processes

Review documentation, reports, and case materials to ensure accuracy, compliance, and adherence to healthcare standards

Utilize QA audit tools and platforms (including CentralReach) to evaluate performance and identify gaps

Interpret and apply healthcare regulations and standards across varying scenarios and cases

Provide clear, constructive feedback and recommendations for improvement

Analyze data using Excel and other tools to track trends, identify risks, and support decision-making

Collaborate with cross-functional teams to maintain and improve quality standards

Develop and refine QA processes, frameworks, and documentation

Translate complex findings into clear, concise, and actionable insights for stakeholders

Manage multiple audits and projects simultaneously using project management tools

Requirements

Previous experience in quality assurance, healthcare administration, compliance, auditing, or a...