Remote Dynamics CRM Contractor (Project-Based)

Remote, South Africa

Project Overview

Our client is seeking an experienced Microsoft Dynamics CRM Contractor to lead a once-off CRM optimisation and data remediation project. This is a project-based contract focused on improving the integrity, structure and automation of an existing Microsoft Dynamics CRM environment.

The successful contractor will be responsible for analysing the current CRM environment, cleansing and consolidating data, implementing governance measures to maintain data quality, and introducing automated workflows to ensure the long-term sustainability of the solution.

The current CRM contains approximately 57,000 records requiring review and optimisation.

Key Responsibilities

Conduct a comprehensive assessment of the existing Microsoft Dynamics CRM environment.

Identify, analyse and remove duplicate records using best practice data cleansing techniques.

Configure duplicate detection rules, validation rules and other preventative controls to maintain ongoing data quality.

Design, develop and implement backend workflows, business process automation and system logic to reduce manual intervention and prevent future data degradation.

Review existing CRM configurations and...