Remote Project Coordinator

Remote, South Africa

Role: Full-Time

Type of work: Remote

Location: Columbia, Mexico, Argentina, South Africa, Philippines - IC Only

Summary

We are seeking a talented Remote Project Coordinator with Customer Service experience to join our team! This is an exciting opportunity to grow professionally while playing an essential role in the company’s success.

In this position, you’ll be the primary point of contact, managing inquiries about fieldwork, lab results, pricing, billing, and other administrative tasks. You’ll ensure seamless coordination between our team and clients, proactively identify client needs, oversee daily workflows, support internal teams, and facilitate smooth communication across departments.

We are looking for someone who can dispatch with a sense of urgency, think creatively under pressure, and demonstrate excellent customer service and problem-solving skills.

General Description

Answer incoming phone calls promptly and professionally

Make outbound calls to clients, internal teams, and departments

Coordinate and schedule field events, including arranging appointments with technicians, clients, and homeowners as needed

Deliver exceptional customer service while...