RSA - Flight Centre Your Way (Nationwide, South Africa)
Flight Centre Travel Group
Remote, South Africa
ABOUT THE OPPORTUNITY
Do you thrive on creating unforgettable travel experiences and turning customer dreams into reality? As a Flight Centre Your Way Experienced Travel Consultant, you'll manage the complete customer journey from initial enquiry through to after-sales support. Working in a dynamic, customer-focused environment, you'll leverage your travel expertise, product knowledge, and sales skills to deliver outstanding service while achieving strong commercial results. This is a remote opportunity for experienced consultants who are passionate about travel and committed to creating world-class customer experiences.
KEY RESPONSIBILITIES
Manage customer enquiries across multiple channels, including walk-ins, telephone, and web enquiries.
Convert travel requests and holiday packages into sales.
Respond to customer requests within required service timeframes.
Follow Flight Centre Business and Flight Centre Travel Group processes and procedures.
Build and maintain strong customer relationships to drive repeat and referral business.
Deliver exceptional customer-centric service throughout the booking journey.
Build rapport with customers, suppliers, and internal...
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