Sales Quality & Process Coordinator | Fully Remote | East & Southern Africa
African Safari Group
Remote, South Africa
About the Role
African Safari Group is looking for an experienced Sales Quality & Process Coordinator with a strong background in the luxury safari and travel industry.
This is not a general administrative or call centre quality assurance position. We are looking for someone who understands the safari industry, has first-hand experience with the luxury travel sales process, and knows what it takes to convert an enquiry into a confirmed safari booking.
The successful candidate will work closely with our Southern and Eastern Africa Sales Managers, supporting the performance, quality and development of our sales consultants.
You will be responsible for evaluating sales conversations, identifying opportunities to improve consultant performance, analysing lost leads, reviewing sales processes and ensuring that our consultants are following the correct procedures while delivering an exceptional client experience.
You must understand the relationship between product knowledge, client engagement, itinerary building, pricing, follow-ups and ultimately closing a sale.
Key Responsibilities
1. Sales Quality & Call Analysis
Listen to and evaluate consultant sales calls to assess sales...
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