Senior Account Specialist - LTL

Remote, Worldwide

PURPOSE

As an Account Specialist, you will be a part of a dynamic, collaborative, and hardworking team. You are the customer advocate and will help our customers understand the many nuances of transportation and help troubleshoot issues if they arise. You will partner with our clients and coworkers to solve issues, effectively and creatively, while building relationships and providing support to help their business grow.

ESSENTIAL DUTIES/RESPONSIBILITIES

Consistent Monday-Friday work schedule, no weekends

Communicate daily with both internal and external customers

Maintain a high level of activity over the phone and email through our CRM system

Ability to research, identify and capitalize on profitable opportunities that are presented daily

Ability to understand and consult customers in relation to fees, products, and services

Ability to troubleshoot and support customers in navigating service disruptions

Maintain an ongoing focus on creating positive and supportive customer experiences

Ability to establish strong partnership with key executives and decision makers within each customer and territory

Ability to collaborate with various support teams including sales and...