Senior Customer Support / Client Experience Specialist
VirtuHire
Remote, South Africa
Description
Our client is hiring a senior customer-facing support professional to lead and elevate the client experience function for hairdresser clients across multiple channels.. This is not just a ticket-handling role. The ideal candidate will combine strong hands-on customer support experience with the ability to guide junior team members, improve support processes, and help structure a scalable client experience function.
You will still actively engage with customers across Zendesk, WhatsApp, SMS, email, and social channels, but you will also play a key role in ensuring consistency, quality, and efficiency across the entire support operation.
Requirements
Key Requirements
4–7+ years in customer support, client service, or customer experience roles.
Proven experience leading, mentoring, or supervising support teams.
Strong written and verbal communication skills.
Hands-on experience with Zendesk or similar ticketing systems.
Experience working across multiple channels, WhatsApp, SMS, Email, Social media DMs, Phone or virtual support calls.
Strong ability to stay calm and structured in complaint-heavy environments.
Experience improving or building support processes,...
Sourced from Himalayas
This page is a short summary. The full posting and the application are at the source.