Senior Customer Support Engineer (EMEA) - Remote
TalentCloud Group
Remote, South Africa
Our client is a fast‑growing international software company building high‑performance developer infrastructure used by teams around the world. To support their expanding customer base, were looking for a Senior Customer Support Engineer to take ownership of complex technical issues, guide customers through challenging scenarios, and help shape a world‑class support function.
This is a high‑impact role for someone who thrives in a technical environment, enjoys problem‑solving, and wants to be part of a modern, engineering‑driven organization.
What You'll Do
Technical Support & Troubleshooting
Act as the primary technical contact for customers across EMEA
Diagnose and resolve complex issues spanning infrastructure, cloud environments, and backend systems
Investigate customer‑reported problems, reproduce scenarios, and collaborate with engineering to drive resolutions
Customer Success & Guidance
Help customers get the most out of the platform by providing best‑practice guidance and technical recommendations
Communicate clearly with both technical and non‑technical stakeholders, ensuring a smooth and positive support experience
Cross‑Functional Collaboration
Work closely...
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