ServiceNow QA Consultant (CSM/ITSM)

Remote, Worldwide

Overview: We are looking for a ServiceNow CSM Developer / Consultant to design, implement, and enhance Customer Service Management solutions on the ServiceNow platform. In this role, you will collaborate with cross-functional teams to deliver scalable, high-quality solutions, contribute to platform improvements, and help establish best practices across development, testing, and solution delivery.

Responsibilities:

Configure, customize, and enhance ServiceNow Customer Service Management (CSM) and IT Service Management (ITSM) solutions.

Collaborate with Product Owners, Solution Architects, developers, and business stakeholders to understand requirements and translate them into technical and testing solutions.

Design, create, and maintain Automated Test Framework (ATF) tests to support platform quality and release readiness.

Structure, maintain, and continuously improve reusable test libraries and automated test assets.

Define test strategies, test scenarios, and test cases for new features, enhancements, and platform releases.

Review requirements and ensure solutions meet functional, quality, and usability standards.

Support defect management, root cause analysis, regression...