ServiceTitan Customer Service & Dispatch Virtual Assistant

Remote, South Africa

Customer Service & Dispatch Virtual Assistant

Pay Range: $5.00 – $8.00 USD per hour.

Work Type: Full-time (40 hours/week).

Schedule: Standard US Pacific Standard Time (PST) business hours, with the possibility of weekend shifts as needed (advance notice provided).

Location: 100% Remote.

Role Overview

We are seeking a highly organized, customer-focused Virtual Assistant to support a thriving business in the essential home services sector. This is a 100% remote, full-time position offering competitive compensation with a clear trajectory for financial and professional growth. This role is ideal for a proactive individual eager to contribute to smooth operations and exceptional client experiences by managing service requests and ensuring the efficient dispatch of field technicians.

Key Responsibilities

Customer Support (KPI Target): Serve as the primary point of contact for customer inquiries, maintaining a strict 2-minute SLA for response times.

Dispatching & Logistics: Efficiently manage and dispatch service technicians, optimizing schedules and routes for timely client appointments.

Data Management: Log service requests, update customer records, and maintain accurate...