Specialist Customer Experience Design

Remote, South Africa

Minimum requirements:

Degree in Industrial or Process Engineering, Statistical Analysis or related

A minimum of 3-5 years in Customer Experience Design

Experience designing complex solutions for digital environments

Clearly articulating concepts and rationale

Proficiency in Microsoft Office Suite

Responsibilities:

To design customer experiences using the Steve Towers Customer Experience Management Method for the products, new concepts and innovations across the company, in brand-specific experiences, portfolio-wide strategies, and discipline focused initiatives.

To design from the Moments of truth, through all levels of the customer performance landscape Key

Implement Customer Experience (CX) strategy and philosophy throughout the projects and processes worked on

Deliver the organisations strategy through customer experience design and redesign initiatives throughout the organisation

Develop and support activities to improve customer and employee experience

Participate and assist in the development and management of the customer experience transformation roadmaps

Develop organizational leading and lagging indicators

Collaborate with resources and internal...