Speech & Conversation Analytics Analyst - French & English (Remote, Any Location

Remote, South Africa

Speech & Conversation Analytics Analyst — French & English

(CallMiner / Verint / NICE / Genesys / Observe.AI or equivalent)

Location: Fully Remote

Working Hours: EST-aligned; ideally approximately 7:00 AM–3:00 PM EST

Employment Type: Full-Time

Priority hiring markets: Morocco, Tunisia, Egypt, Senegal, South Africa and other budget-compatible French-speaking locations. (EMEA - Any)

Important: Eligibility Requirement

This is not a general Data Analyst, BI Analyst, QA Analyst, WFM Analyst, Customer Service, AI Trainer, or Project Manager role.

To be considered, you must have hands-on experience using a Speech Analytics, Conversation Analytics, or Interaction Analytics platform to analyse customer calls, recordings, transcripts, or agent-customer interactions.

CallMiner experience is preferred, but experience with an equivalent enterprise platform is mandatory. Candidates without hands-on speech/conversation analytics platform experience will not be progressed.

About the Role

We are looking for a bilingual Speech & Conversation Analytics Analyst to support contact-centre operations and client analytics programmes.

You will analyse customer voice interactions and...