Sr Account Manager, EMEA

Remote, Europe, Middle East and Africa

About Customer.io

Over 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

About the role

Hi, I'm Matt Lane, Manager of Account Management at Customer.io , and I'm looking for a Senior Account Manager to join our EMEA team. This is a revenue ownership role — you'll manage a portfolio of mid-market and enterprise accounts, driving renewals, identifying expansion opportunities, and building the kind of relationships that make customers want to grow with us. You'll be part of a tight-knit EMEA team and a key commercial voice for the accounts you own.

This role is open to candidates based in the UK or Ireland only.

What we value

Commercial ownership — you treat your book of business like it's yours, because it is

Forecasting discipline and data-driven decision-making, not gut feel

Multi-threaded relationships — you build trust across the org, not just with one champion

Expansion through value, not feature...