Sr Sales Manager, Mid-Market - UK & Ireland (Remote)

Remote, Europe, Middle East and Africa

About Customer.io

Over 10,000 companies from scrappy startups to global brands use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

About the Role

We’re hiring a Senior Sales Manager to build and lead a new team of 6–8 Account Executives in our Mid-Market organization. The EMEA org is already running this sales motion successfully; you’ll be responsible for ramping and leading your team, establishing its operating rhythm, and shaping its approach to territories and pipeline generation as needed.

This is a frontline leadership role. You’ll translate our go-to-market strategy into consistent team execution by coaching reps, inspecting deals, driving forecast accuracy, and creating the structure for strong performance to repeat quarter after quarter.

What you'll own:

Lead and develop a high-performing team

Coach Account Executives to consistently meet or exceed quota and grow into their next role

Run focused 1:1s built around deal quality, skill development, and real...