Support Engineer
Boardroom Appointments
Remote, South Africa
Minimum Requirements:
Matric (Grade 12)
Relevant B-Degree in Computer Science preferred but not essential if minimum requirements of experience and practical application is evident 3+ years service delivery management experience
Must have work experience in Incident management and Root Cause Analysis
Certified on ITIL
Advantage would be held for someone with experience working on Service Now
Understanding of Agile Methodologies
Responsibilities:
Devops and Support:
Apply problem solving skills to solve technical problems on existing applications
Take ownership for developing advanced design thinking and problem solving skills in preparation for greater complexity / changing / evolving tech
Implement configuration, optimization (e.g. upgrades) & maintenance activity (e.g. regular maintenance patches) for enterprise wide applications
Schedule and oversee planned maintenance tasks, such as backups and performance tuning, in production for tech products and Services
Provide inputs into application documentation for end users
Leverage application documentation to guide users through application support processes
Leverage knowledge gained on support / trouble shooting...
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