Support Engineer (EMEA - Weekends)

Remote, Worldwide

Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth.

We are seeking Support Engineers to provide world-class developer support for anyone experiencing issues or seeking guidance when using Supabase. The support team is globally distributed with a strong focus on minimizing time to fix, and works closely with the product engineering and growth teams.

You will:

- Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions.

- Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members.

- Monitor multiple feedback channels, e.g. Github Issues & Discussions (check them here: https://github.com/supabase/supabase/issues).

- Identify where internal tooling might be developed or obtained to improve support efficiency.

- Reproduce issues, create test cases and improve test...