Support Engineer L2
Babble
Remote, South Africa
Join Our Dynamic Team as a 2nd Line Engineer 🌟
Are you passionate about IT? Do you thrive in a fast‑paced, innovative environment? At Babble , we’re on a mission to be our customers’ most trusted advisor for cloud‑based technologies. We’re looking for passionate and talented individuals to join our dynamic team. If so, we have the perfect opportunity for you!
What will you be doing? Operating predominantly as a desk‑based technician, you will provide world‑class service and support to clients and colleagues. This includes troubleshooting and diagnosing IT issues within SLAs, delivering remote support to clients, and assisting with the monitoring and maintenance of their computer systems and networks.
Accountabilities and Deliverables:
Ensure customer calls are promptly attended to, providing efficient and effective support.
Maintain a high standard of information recording within cases, ensuring all relevant details are accurately documented.
Proactively manage your queue and response levels to meet and exceed customer expectations and SLAs.
Troubleshoot and diagnose IT issues efficiently, resolving them in a timely manner to minimise client downtime.
Complete and update...
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