Tech Support Specialist (Website & Platform Support) - Deliverables-Based

Remote, South Africa

Job Title:

Tech Support Specialist (Web & Systems)

Industry:

Digital Marketing / Web Infrastructure / Website Operations

Job Type:

Freelance / Deliverables-based

Compensation:

£40–£50 per completed support task (depending on complexity)

Role Overview:

The Tech Support Specialist is responsible for diagnosing, troubleshooting, and resolving technical issues across websites and related digital systems. This role focuses on maintaining website functionality, resolving bugs, supporting integrations, and ensuring smooth technical operation of client platforms.

Requirements

Key Responsibilities:

Technical Troubleshooting

Diagnose and resolve website issues (errors, bugs, performance issues)

Identify root causes of technical problems across WordPress sites

Fix broken functionality such as forms, links, plugins, or scripts

Website & Plugin Support

Manage plugin updates and resolve compatibility issues

Troubleshoot conflicts between themes, plugins, or custom code

Ensure website stability after updates or changes

Form & Integration Support

Test and repair contact forms, lead capture forms, and submission flows

Support integrations with CRM systems, email tools, or...