Technical Account Manager - Enterprise
ZKM Consulting
USD 110,000–120,000 a year · about R1.8m–R2m (ECB rate of 10 Nov 2026)
Remote, South Africa
This is a remote position.
Title: Technical Account Manager (TAM) - Enterprise Security
Location: Johannesburg, South Africa (Remote + customer travel) Type: B2B Independent Contractor | OTE: $110,000 – $120,000 (75/25 split) The Role We are looking for a Technical Account Manager (TAM) to own post-sale enterprise customer success across Sub-Saharan Africa. You will serve as the primary technical contact and trusted advisor, driving platform adoption, managing renewals, and ensuring top-tier cybersecurity clients realize maximum value from their security investments.
Key Responsibilities
Customer Success & Adoption: Lead post-sale onboarding, track platform health metrics, and ensure active feature usage across enterprise accounts.
Executive Engagement: Deliver Quarterly Business Reviews (QBRs) to CISOs and IT leaders, connecting technical usage to risk reduction.
Retention & Growth: Identify account risks early to protect renewals, while collaborating with Sales to uncover expansion opportunities.
Technical Orchestration: Act as the technical voice of the customer, handling configuration guidance, basic troubleshooting, and internal escalations.
What You Bring
4+ years...
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