Technical Customer Success Manager - AI Agents

Remote, South Africa

About the Role

We are seeking a passionate and technically skilled Technical Customer Success Manager for our AI Agents team in South Africa. This role is pivotal in ensuring customer satisfaction and success through proactive engagement and technical expertise. You will be responsible for configuring, troubleshooting, and optimizing our software solutions to meet the unique needs of our customers.

Your primary focus will be on B2B SaaS customer ownership, where you will leverage your strong technical skills and exceptional communication abilities to drive customer retention and expansion. Join us in a dynamic, fast-paced environment where important customer items are addressed on the same day.

Responsibilities

Take ownership of customer accounts, ensuring their successful adoption of our AI agents.

Independently configure and test complete standard AI agents and call flows to meet customer specifications.

Run standard customer go-live processes, including EHR/scheduling integrations, configuration, testing, and customer communication.

Maintain open-item tracking and escalation paths to streamline customer support efforts.

Proactively drive customer retention and expansion...