Technical Customer Success Manager (SaaS)

Remote, South Africa

Join Hire Hangar and work with fast-growing global companies while building a long-term career.

Job Title: Technical Customer Success Manager (SaaS)

Location: Remote

Time Zone: U.S. Time Zones (EST–PST), core hours aligned to EST

Reports To: Executive Leadership

Role Overview

The Technical Customer Success Manager ensures clients achieve measurable outcomes through a technology-driven podcast and content distribution service. This role is ideal for someone who enjoys working at the intersection of clients, technology, and operations. You will guide clients through onboarding, adoption, and ongoing success while leveraging technical knowledge to support scalable, repeatable service delivery.

Key Responsibilities

Manage the full customer lifecycle from onboarding through renewal

Act as a trusted advisor, combining business context with technical understanding

Translate client needs into documented processes, workflows, and service actions

Support data-driven conversations using platform metrics, reports, and integrations

Proactively resolve issues and manage expectations with clarity and professionalism

Partner with internal teams to align technical execution with...