Technical Operations Lead
Ngo Consulting Partners
Remote, Worldwide
Description
The Technical Operations Lead will define and implement workflows that ensure the accuracy, consistency, and reliability of our AI and data-driven products across customer configurations, validation cycles, and internal processes. As our first operations-focused hire , you’ll work side-by-side with engineers and product to scale these workflows, making complex processes simple, repeatable, and reliable. This is a hands-on, high-impact role where your work will directly shape how we deliver AI to our customers.
Flexible: 20–35+ hours/week
Core Responsibilities
Customer Launch Coordination
Oversee setup of new customer configurations for product launches, line-of-business expansions, and sales demos.
Lead planning, tracking, and execution of validation efforts across internal teams and customers.
Serve as a customer-facing contact for customer configuration updates.
Operational Metrics & Continuous Improvement
Define and document key internal operational metrics (e.g., validation turnaround, onboarding cycle time, accuracy rate).
Work with Product & Engineering to instrument and automate metric tracking in dashboards or monitoring tools.
Review metrics...
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