Technical Support Engineer
D2B
R25,000–32,000 a month
Remote, South Africa
Position : Technical Support Engineer
Salary : 25,000 ZAR to 32,000 ZAR
Working Hours : Aligned with UK Business Hours
Work Type : Independent Contractor
ABOUT THE COMPANY:
Our company isn't just scaling; we're redefining human risk and secure behaviour management in cybersecurity. Trusted by leading global enterprises including Vodafone, Merck, Arriva, and Hershey, we reduce human cyber risk through AI-driven automation, with Agentic AI expanding our capabilities even further.
In this company, support is where the product meets reality. Every ticket represents a customer telling us something true about the platform—and every issue is either something we repeatedly answer, or a problem we solve once and eliminate at the source. We view support as an integral extension of product engineering, not a downstream cost centre.
ROLE OVERVIEW:
We are seeking a high-calibre Technical Support Engineer to take full ownership of our tier-2/tier-3 technical customer support function. This is a technical, investigative engagement—not a script-reading helpdesk.
Operating as an independent contractor based in South Africa, you will manage customer issues end to end: diagnosing logs and...
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