Technical Support Engineer

Remote, Africa

Headquarters: South Africa

URL: https://jobs.workable.com/company/dcaVtKQqXr9FwBNppNCBH9/jobs-at-d2b

Position: Technical Support Engineer

Salary: 25,000 ZAR to 32,000 ZAR

Working Hours: Aligned with UK Business Hours

Work Type: Independent Contractor

ABOUT THE COMPANY:

Our company isn't just scaling; we're redefining human risk and secure behaviour management in cybersecurity. Trusted by leading global enterprises including Vodafone, Merck, Arriva, and Hershey, we reduce human cyber risk through AI-driven automation, with Agentic AI expanding our capabilities even further.

In this company, support is where the product meets reality. Every ticket represents a customer telling us something true about the platform—and every issue is either something we repeatedly answer, or a problem we solve once and eliminate at the source. We view support as an integral extension of product engineering, not a downstream cost centre.

ROLE OVERVIEW:

We are seeking a high-calibre Technical Support Engineer to take full ownership of our tier-2/tier-3 technical customer support function. This is a technical, investigative engagement—not a script-reading helpdesk.

Operating as an independent...