Technical Support Expert
Toplent
Remote, South Africa
About the Job
Toplent helps companies scale faster by connecting them with exceptional remote professionals from SEA, LATAM, and South Africa. We are currently collaborating with a client who is looking for a detail-oriented and customer-focused Technical Support Specialist to join their team on a full-time remote basis.
Responsibilities:
💻 Provide timely technical assistance and support to customers via chat, email, or phone
🔧 Diagnose, troubleshoot, and resolve hardware, software, and network issues
🗂️ Document technical issues, resolutions, and customer interactions in the ticketing system
🎯 Escalate complex cases to higher-level support or engineering teams when necessary
📚 Guide customers through step-by-step solutions and provide clear instructions to resolve problems
⚙️ Collaborate with product, engineering, and QA teams to report recurring issues and suggest improvements
🤝 Deliver exceptional customer service by maintaining a professional, empathetic, and solution-oriented approach
📈 Stay updated with product knowledge, new features, and industry best practices to provide accurate support
Required Skills:
💬 Minimum 2 years of experience in technical...
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